Frequently Asked Questions
Everything you need to know about our premium sports gear and services.
What is the standard shipping time for orders?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days, while expedited options are available at checkout for faster delivery.
How do I determine the correct size for my sports equipment?
We provide a comprehensive size guide on every product page. We recommend measuring according to our instructions to ensure a perfect fit for optimal performance.
What is your return policy for unused gear?
You can return any unused items in their original packaging within 30 days of purchase. Please visit our returns portal to initiate a prepaid shipping label.
Are your products covered by a warranty?
Yes, all Hestra products come with a one-year limited warranty against manufacturing defects. This does not cover normal wear and tear or damage from misuse.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna.
How should I care for my technical apparel to ensure longevity?
To maintain the integrity of technical fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid bleach and fabric softeners.